If the you have any complaints about our services, please contact us at either PO Box 1706 Burnside SA 5066; firstname.lastname@example.org or 0418 421 787. We will use our best endeavours to resolve any complaint the Group may have. If we are unable to resolve the Group concern, the Group may contact our external dispute resolution scheme, which is a free service established to provide the Group with an independent mechanism to resolve specific complaints. Our external resolution provider is Australian Financial Complaints Authority (AFCA) phone 1800 931 678, http://www.afca.org.au. This clause shall not inhibit any other rights or remedies that either party may have at law.